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Frequently Asked Questions
All Categories
General FAQs - About Us
Technical FAQs
Credit Card Application FAQs
Credit Card Activation
Online Account Access
Pay Bill
Mobile App
Settings
Paperless Documents
Credit Protection FAQs
Chip & Contactless Card Payments
Apple Pay
Google Pay
Samsung Pay
Disputing Payments
Balance Transfer FAQs
Forms & File Uploads
Select category
All Categories
General FAQs - About Us
Technical FAQs
Credit Card Application FAQs
Credit Card Activation
Online Account Access
Pay Bill
Mobile App
Settings
Paperless Documents
Credit Protection FAQs
Chip & Contactless Card Payments
Apple Pay
Google Pay
Samsung Pay
Disputing Payments
Balance Transfer FAQs
Forms & File Uploads
Mobile App
How do I know if I have the latest app version?
Can my username and password be used to sign in to both the mobile app and the website?
Can I set up AutoPay on the mobile app?
How can I get confirmation that my payment was made?
Why can’t I take a screenshot in the app?
How can I reset my username and/or password on the mobile app?
Can I change my payment due date in the mobile app?
Does the mobile app support Face ID/facial recognition?
Does the mobile app support Touch ID/fingerprint recognition?
Do I need to update the app?
How do I know if I have the latest app version?
Why is the mobile app telling me to update when I've already updated it?