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Frequently Asked Questions

May I still mail in a payment even if I've set up Online Account Access?

Yes. You can mail in a payment along with the payment coupon attached to your monthly statement. Please note that payments received by mail will have an effective payment date of the date they are received, but will not be processed on the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, or Christmas Day. Please allow sufficient time for your payment to arrive. We recommend that you do not send cash through the mail.