Help Center

If you know your password and are still having trouble signing in to your account, take note of the following username requirements:

• Your username is case sensitive.
• Your username is not an email address.

1. Click "Forgot Username or Password?"
2. Confirm your identity by providing your Social Security number and credit card information.
3. Click "Continue."
4. Note your username, keeping in mind that it is case sensitive.

If you forgot your password, follow these steps:

1. Click "Forgot Username or Password?"
2. Confirm your identity by providing your Social Security number and credit card information, then click "Continue."
3. Select the option to reset your password, then enter your name and Social Security number once more to verify your identity.
4. Select the email address or phone number where you would like to receive your temporary password.
5. Sign in to your account using your temporary password.
6. Follow the prompts to set a new password.

Password requirements

The security of your account is of utmost importance to us. For this reason, we enforce strict password requirements to keep your personal and financial information secure. Please note our password requirements:

• Passwords must be at least 8 characters.
• Passwords are case sensitive.
• Passwords must contain a minimum of one numerical and one special character.