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Frequently Asked Questions

How do I turn off Paperless Documents?

To turn off Paperless Documents, sign in to your account online and select 'Turn Off Paperless Documents' on the 'Documents & Statements' page. By turning off Paperless Documents you'll lose the ability to receive new documents (other than statements) electronically. Older documents will remain accessible in your archive. You will still have access to your most recent 24 months of billing statements.