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Frequently Asked Questions

How do I request a replacement card?

You can replace a lost card by signing in to your account on CreditOneBank.com, visiting the Settings page, and navigating to the Replace Lost or Stolen Card section. Please note that if your card has been lost or stolen and there is any unusual activity on your account, you will need to call one of our Customer Service representatives as soon as possible at 1-877-825-3242.

If your card is damaged or broken, you can sign in to your account online and select ‘Settings' then locate 'Replacement Card' to get started.